As Ireland's largest and most influential business representative organisation, our purpose is to help build a better and more sustainable future by influencing, supporting and delivering for business success. We believe business is a force for good by providing all with the opportunity to lead successful lives, while also delivering the resources for a more prosperous society.
Our customer charter sets out our standards and commitments to all our customers throughout their experience with us, whether they be members, customers, strategic partners, internal and external stakeholders. It reflects how our purpose and values are lived through our work and is core to our vision of being an organisation of substantial influence and impact.
The 16 commitments below ensure we deliver, innovate, and support for all our customers.
Ibec Customer Charter pdf | 137.4 kbHow we deliver for you
Influential
We will be courageous and influential on your behalf to drive a sustainable future for all.
Balanced Policy
We will develop policy positions that are grounded in balanced, insightful, trustworthy and evidence-based insights.
Collaboration
We will consult, engage collaboratively and represent members and stakeholders, both nationally and internationally.
How we innovate for you
Future Trends
We will track, analyse and anticipate future trends to evolve and grow as an organisation.
Sustainability
We will advocate for sustainability, starting within our own organisation.
Networks
We will build strategic, forward-looking business alliances and networks.
Innovate
We will innovate, co-create and develop our services and products to stay relevant to evolving customer needs.
Research
We will invest in research, digital, data science, and the monitoring of industry trends.
How we support you
One Team
We will work as one team, collaborating, sharing knowledge and expertise.
Diversity
We will champion diversity, treating all with respect, fostering an inclusive environment that reflects our values.
Right People
We will attract, support, develop and retain the right people to best deliver for you and gain your trust.
Relationships
We will invest in and nurture a long-term business relationship with your organisation and your people.
Quality
We will quality assure all our services & the information we provide to ensure they are timely, clear & accessible - listening & responding to your needs.
Ambitious
We will be ambitious for a mutually beneficial future together, act honourably, always building trust.
Governance
We will have strong and effective governance to protect you and manage risk.
Digital First
We will have robust, effective and secure technology to enable future services in the increasingly digital and omni-channel world of business.
Get in touch
We welcome and regularly seek feedback to help us deliver customer service that exceeds your expectations.
Email: customerfeedback@ibec.ie
Tel: 353 1 605 1500
Ibec, 84-86 Lower Baggot Street, Dublin 2.