Competition and Consumer Protection Commission (CCPC) Guidance Documents

The Competition and Consumer Protection Commission (CCPC) have published two new guidance documents for traders on their legal responsibilities to consumers when providing goods and services. The Consumer Rights Act was introduced in November 2022. It updated and strengthened consumer protection laws in Ireland. It is important for traders to understand their obligations under this legislation.

Web versions of the guidelines are available at the following links:

• Consumer Rights Act 2022: Consumer Remedies in Sale of Goods Contracts - Web version
• Consumer Rights Act 2022: Consumer Remedies in Service Contacts - Web version

Please send any feedback directly to: Communications@ccpc.ie and copy in the Competition and Consumer Policy Unit in the Department conspol@enterprise.gov.ie.

Please don't hesitate to contact SFA Public Affairs Lead, Jonathan McDade for queries related to this topic - Tel: 01 605 1688 or Email: jonathan.mcdade@sfa.ie.