A strategy that drives growth, customer satisfaction, morale and business success does not happen by chance. Using the Balanced Scorecard approach, learn how to build your own operational strategy by creating the company Mission & Values statements. From this comes a Vision based on a “Burning Platform” to guide the critical few strategies to drive the company forward.
Trainer: Dermot Freeman
Dermont is a practitioner of Lean, Certified Scrum Master and a certified ISO Lead Auditor with 44 years’ experience in guiding SMEs & FDI companies to improve their customer experiences.