This guide is an essential tool for Irish business leaders and managers to understand the importance and value of effective internal dispute resolution procedures. The concept of alternative dispute resolution (ADR) has become synonymous with a range of innovative, non-adversarial methods of conflict resolution. ADR techniques such as mediation, arbitration and internal ombudsman are now being employed as alternatives to litigation, and at times, to the state’s workplace dispute resolution bodies. This guide provides a detailed treatment of the common methods of ADR and practical information on how to build an effective internal ADR system.
Case studies offer a uniquely Irish perspective. One such case study featured in the guide to Alternative Dispute Resolution was provided by Intel. Marion Keogh, HR Manager talks to us about how Intel’s Open Door model has worked for them. Click on the link below to hear the interview.
Audio interview: Marian Keogh talks about Intel's 'Open Door Model' »
File format: MP3. Length: 5.45 minutes.
The Essential Guide to Alternative Dispute Resolution
1. Introduction to workplace conflict
2. An integrated approach to effective conflict management
3. Internal ADR practices
4. The organisation ombudsman
5. Negotiating collective agreemants
6. Arbitration in collective employment disputes
7. Fact finding and mediation in bullying and harassment at work
8. The future of ADR
This publication is available free to Ibec members in the Employer Services section of the Ibec website.