The Peoplepoint centre when fully operational will provide HR and Pensions transactional services to 40 departments, offices and agencies. Services provided include the processing and recording of all leave options, recording and management of all employee records, recording and reporting of sick absences, pensions administration and it is also intended to automate the civil service’s performance management and development system (PMDS) to improve compliance and reduce administrative overhead costs. To date the following six departments have transitioned across:
- Department of Agriculture, Food & the Marine;
- Department of Finance;
- Department of Justice & Equality;
- Department of Public Expenditure & Reform;
- The Central Statistics Office;
- An Garda Siochána Ombudsman Commission.
The next tranche of departments/offices are due to transition at the end of August 2013. It is envisaged that all Departments/Offices will be transitioned (through three subsequent tranches) to PeoplePoint by the end of 2014.
Shared services are a key plank of the Public Service Reform plan and government is currently planning additional shared service centres (e.g. payroll, financial management and banking). Identified benefits of a HR shared service centre include:
- Reduced cost of HR service delivery whilst maintaining quality;
- Greater efficiency in HR service delivery through standardising and optimising transactional HR processes into one Shared Service Centre;
- Increased focus on ensuring consistent high quality customer service;
- Fostering of strategic HR capability which will drive capacity and capability building within organisations.
While a shared service project can deliver quick-wins in cost savings and improved performance, there is the potential for greater benefits in the medium-to-long term. In terms of PeoplePoint it is expected that once all 40 departments and bodies have transitioned, estimated annual savings of €12.5 million awill be achieved, with a reduction of 17% in staff numbers in HR. Some 120 staff have transferred to the PeoplePoint office in Clonskeagh from other Government departments/public bodies to staff the operation and it is envisaged there will be over 300 staff in place when PeoplePoint is fully operational.
Wednesday, 21 August 2013