One step in the right direction is to use plain English. Plain English is a way to present information so that it can be understood the first time it’s read or heard. It uses language that is clear and accessible to as many people as possible, be they employees, clients or members of the public. This is particularly important given that 1 in 4 Irish people has a numeracy difficulty and 1 in 6 has a literacy difficulty.
International evidence supports plain English as a route to more effective communication. In the UK, British Telecom received 25% fewer calls each quarter when it produced a clearer bill in plain English, and, in Canada, a study on the effects of using plain English in a financial firm showed that it could help staff cut errors by over 75% and increase productivity by nearly 40%.
NALA offer one-day plain English training courses. These courses introduce participants to plain English techniques. For further information, please see attached flyer or visit NALA’s plain English website www.simplyput.ie.
- Communicating more effectively - March 2014.pdf - 141 Kbytes
Monday, 13 January 2014